Added Field "Phone" doesn't work

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  • #7732

    Jason Appel
    Participant

    I’ve added the field “Phone number” to the popup and it doesn’t submit data.
    Says “Enter Phone Number” in red at the bottom as if nothing was entered.

    Any help is appreciated!

    Jason

    #7733

    Jason Appel
    Participant

    The site is DMProductions.me

    #7762

    Hello Jason!

    Please tell me what subscription do you use and where I can find the popup on your website? Also send us the screenshot of settings of this field.

    #7764

    Jason Appel
    Participant

    We have the PRO license setup as of a few days ago.

    http://www.DMProductions.me popup is on the first page when you navigate away from page.

    Screen Shots:
    http://dmproductions.me/wp-content/uploads/2016/03/Screen-Shot-2016-03-14-at-1.41.55-PM.png
    http://dmproductions.me/wp-content/uploads/2016/03/Screen-Shot-2016-03-14-at-1.41.50-PM.png
    http://dmproductions.me/wp-content/uploads/2016/03/Screen-Shot-2016-03-14-at-1.39.53-PM.png
    http://dmproductions.me/wp-content/uploads/2016/03/Screen-Shot-2016-03-14-at-1.40.08-PM.png

    Thanks and let me know if you need anything else.

    Jason

    #7830

    Hello!
    I’ve checked your site and couldn’t find the popup when I was navigated away from it. http://prntscr.com/afg53e Are you sure the popup is turned on? Also I’ve checked this issue on our testing servers and there weren’t any problems to enter the phone number. Please write to our Internal Support so we could help you.

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