After recent update 1.7.3 loading icon keeps revolving

Home Forums Data Table Plugin After recent update 1.7.3 loading icon keeps revolving

This topic contains 26 replies, has 8 voices, and was last updated by  anitah 2 weeks, 3 days ago.

Viewing 15 posts - 1 through 15 (of 27 total)
  • Author
    Posts
  • #16590

    info834102
    Participant

    After the update of a few hours ago (1.7.3) the loader icon keeps revolving (remains in a loop).
    This only occurs on iOS systems, including iPad and iPhone (not in Windows)

    #16593

    admin_supsystic
    Keymaster

    Hello.
    Please provide me with link to broken table – and I will check it.

    Regards,
    Supsystic Team

    #16595

    info834102
    Participant

    The link is https://www.opusklassiek.nl

    We were told last night that the problem also occurs on Android. We already reported it on IOS systems. On Windows systems it should be OK. This after updating yesterday’s version of your plugin. Reinitialising problem was so,ved, but a new problem now popped up. Good luck!

    #16598

    sandeld
    Participant

    I’m also having this problem on iOS.

    https://www.yogaconcris.com/yoga-video-libreria/

    #16600

    nvermeulen
    Participant

    Good afternoon, We also encounter the problem with displaying one of the charts on our website.
    The problem only occurs when viewing the site on a mobile device (iPhone/ipad) and does work when viewed on a computer.
    The chart was visible on mobile devices before the last update and now displays the black spinning rectangle as mentioned above.

    Tarieven

    #16602

    wil.korsia
    Participant

    (@admin_supsystic) Supsystic, could you please provide an access to all the last versions of the plugin, that could help every body to comeback with a stable plugin and let you the time to solve the issue. I truly beleive that this is an urgent matter, and as a Pro user I am kind of disappointed by the delay in this problem solving.

    Thanks you for your understanding and your quick reply.

    #16603

    info834102
    Participant

    We at http://www.opusklassiek.nl faced the same problem. After updating version 1.7.2 we got a datatable error (table could not be reinitialised). This was corrected within 24 hours by a new update, 1.7.3, but quite unfortunately this update did not work for iOS and Android systems, causing the loading icon to keep spinning. This problem is now 24 hours ongoing. We therefore have rolled back version 1.7.1, the one that did not cause us any trouble. We are just waiting for version 1.7.4.

    Let me add this: the Supsystic team should be more careful in delivering updates without proper and extensive testing. Anomalies have happened before and should be avoided, and particularly because there are various sites, including the ones with a commercial objective, which are severely hampered by this kind of malfunctioning.

    We don’t update supsystic anymore, unless after about a month, when we are sure that no anomalies have occurred since, or when they have, they have been corrected within this time frame. Further adding to this: we are not aware of any plugin in WordPress causing so much trouble after an update.

    Best regards

    #16607

    infosmartminda
    Participant

    Samething happen to me??
    Please update the problem admin.

    #16609

    infosmartminda
    Participant

    Hi there, I’ve solved the problem by installing Pro version 1.4.2 but deactivate & uninstall free version 1.7.3 without restarting browser or windows I install previous free version 1.7.1 .
    WORK on mobile Now!! but I still hoping new version 2.0
    It still keep my work history, not loose anything.

    🙂 🙂 🙂

    Thanks,
    Adzami

    #16611

    wil.korsia
    Participant

    @infosmartminda, can you share 1.7.1?

    I keep asking Supsystics but they do not reply.

    Thanks a lot.

    #16613

    wil.korsia
    Participant

    @info834102 do you have the 1.7.1 ZIP?

    Thanks for your help.

    #16614

    info834102
    Participant

    You can download the file from: https://www.opusklassiek.nl/settings/data-tables-generator-by-supsystic.7z (the zip file contains the full 1.7.1 version). Good luck!

    #16615

    wil.korsia
    Participant

    Thanks a lot, I’ll give it a try.

    #16616

    wil.korsia
    Participant

    @info834102, I do not understand this file. I have download it but it is not a ZIP.

    #16617

    info834102
    Participant

    Don’t forget to deactivate the data table first before installing. Suppose you know where to install: in wp-content / plugins. It will work fine, as it did here. WordPress will tell you after installation that a ‘new version’ has arrived, but this should be ignored as it is the 1.7.3 version causing so much trouble.

    I fail to understand why Supsystic did not respond yet and why it takes them so long to come up with a solid update.

    Anyway…

    Regards
    Aart van der Wal
    Webmaster
    http://www.opusklassiek.nl

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