- This topic has 27 replies, 9 voices, and was last updated 5 years ago by neveryoung2212.
- February 4, 2018 at 00:21 #16590
After the update of a few hours ago (1.7.3) the loader icon keeps revolving (remains in a loop).
This only occurs on iOS systems, including iPad and iPhone (not in Windows)February 4, 2018 at 12:00 #16593
Please provide me with link to broken table – and I will check it.
Supsystic TeamFebruary 4, 2018 at 12:21 #16595
The link is https://www.opusklassiek.nl
We were told last night that the problem also occurs on Android. We already reported it on IOS systems. On Windows systems it should be OK. This after updating yesterday’s version of your plugin. Reinitialising problem was so,ved, but a new problem now popped up. Good luck!February 4, 2018 at 15:55 #16598
I’m also having this problem on iOS.
https://www.yogaconcris.com/yoga-video-libreria/February 4, 2018 at 17:37 #16600
Good afternoon, We also encounter the problem with displaying one of the charts on our website.
The problem only occurs when viewing the site on a mobile device (iPhone/ipad) and does work when viewed on a computer.
The chart was visible on mobile devices before the last update and now displays the black spinning rectangle as mentioned above.
https://www.hondentrimsalonmelief.nl/tarieven/February 4, 2018 at 19:30 #16602
(@admin_supsystic) Supsystic, could you please provide an access to all the last versions of the plugin, that could help every body to comeback with a stable plugin and let you the time to solve the issue. I truly beleive that this is an urgent matter, and as a Pro user I am kind of disappointed by the delay in this problem solving.
Thanks you for your understanding and your quick reply.February 4, 2018 at 19:59 #16603
We at http://www.opusklassiek.nl faced the same problem. After updating version 1.7.2 we got a datatable error (table could not be reinitialised). This was corrected within 24 hours by a new update, 1.7.3, but quite unfortunately this update did not work for iOS and Android systems, causing the loading icon to keep spinning. This problem is now 24 hours ongoing. We therefore have rolled back version 1.7.1, the one that did not cause us any trouble. We are just waiting for version 1.7.4.
Let me add this: the Supsystic team should be more careful in delivering updates without proper and extensive testing. Anomalies have happened before and should be avoided, and particularly because there are various sites, including the ones with a commercial objective, which are severely hampered by this kind of malfunctioning.
We don’t update supsystic anymore, unless after about a month, when we are sure that no anomalies have occurred since, or when they have, they have been corrected within this time frame. Further adding to this: we are not aware of any plugin in WordPress causing so much trouble after an update.
Best regardsFebruary 4, 2018 at 23:13 #16607
Samething happen to me??
Please update the problem admin.February 4, 2018 at 23:55 #16609
Hi there, I’ve solved the problem by installing Pro version 1.4.2 but deactivate & uninstall free version 1.7.3 without restarting browser or windows I install previous free version 1.7.1 .
WORK on mobile Now!! but I still hoping new version 2.0
It still keep my work history, not loose anything.
:-) :-) :-)
AdzamiFebruary 5, 2018 at 00:25 #16611
@infosmartminda, can you share 1.7.1?
I keep asking Supsystics but they do not reply.
Thanks a lot.February 5, 2018 at 01:09 #16613
@info834102 do you have the 1.7.1 ZIP?
Thanks for your help.February 5, 2018 at 01:33 #16614
You can download the file from: https://www.opusklassiek.nl/settings/data-tables-generator-by-supsystic.7z (the zip file contains the full 1.7.1 version). Good luck!February 5, 2018 at 01:34 #16615
Thanks a lot, I’ll give it a try.February 5, 2018 at 01:35 #16616
@info834102, I do not understand this file. I have download it but it is not a ZIP.February 5, 2018 at 01:39 #16617
Don’t forget to deactivate the data table first before installing. Suppose you know where to install: in wp-content / plugins. It will work fine, as it did here. WordPress will tell you after installation that a ‘new version’ has arrived, but this should be ignored as it is the 1.7.3 version causing so much trouble.
I fail to understand why Supsystic did not respond yet and why it takes them so long to come up with a solid update.
Aart van der Wal
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