Cannot upload .docx file with Contact Form Plugin

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  • #11407

    I purchased the Contact Form Pro plugin to enable the file upload capability in my WordPress site. I can upload .pdf and .xlsx files, but not .docx files. Do you have a fix for this limitation?



    We tried to reproduce this issue on our test servers and had no luck with this.
    Maybe you see any mistakes while uploading?
    Perhaps you can make screenshots, and provide more detailed description.
    Then I will be happy to help you.


    I can upload .pdf files, but not .docx files. I am using the same procedure. I have screen captures, but how can I upload them?

    When I upload the .pdf file, I receive the message “File Test notes upload in sermon.pdf Uploaded.”

    When I try to upload the .docx file, the in-process signal starts and then keeps going, with no confirmation message that the upload was successful.

    Why would there be a difference between the two types of file uploads?


    Also, when a person submits their .pdf file, it is received by intended person but clicking on the .pdf link opens up a link to the homepage of the website.

    Please help.




    Please contact us through our
    internal support and provide a link with this contact form on your site.
    We will help you to solve the problem.

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