Convert pdf wrong color

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This topic contains 3 replies, has 4 voices, and was last updated by Ole_Support Ole_Support 1 month, 2 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #16582

    lennart.larsson
    Participant

    When I convert a pdf, the colors are not reproduced correctly

    I have a field as original is #00aeef but is rendered as #3becda
    Another field is original #ade1fa but is also rendered as #3becda

    How should I do to restore the colors correctly

    #17619
    Alex_support
    Alex_support
    Moderator

    Hi, @lennart.larsson
    In order to check and resolve this issue we need to test your converted PDF file.
    You can contact us via internal support and attach your file to message. Also, please make a screenshot, where exactly we can see the difference in colors.

    Best regards, Alex.

    #20439

    itm
    Participant

    Hi,

    very excited to have bought your plugins unfortunately I encountered problems with the plugins. I had a short time to make the changes on my client’s website.

    When my pdf was converted the colors was wrong. So I used another way to insert page by page I no longer have the problem of color but although I put the pages in the right order it shows me the entire brochure upside down.

    I also bought the Gallery plugin but I have troubles because it shows me that the image could not load, I recreated another gallery, the problem comes again. (You mentioned an incompatibility with Autoptimize plugin but I don’t use it) I bought plugins on saturday and I have already deliver the website to my customer without your plugins because the problems encountered could not be solved.

    Please can you refund me.
    Many thanks

    #20440
    Ole_Support
    Ole_Support
    Moderator

    Hello, @itm
    Please contact us through our 
    internal support.
    We will help you to solve the problem.

    Best regards,
    https://supsystic.com
    Ole

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