Please make sure you performed the next instruction:
1. Go to your Contact Form
2. Click Submit options
3. At send To field enter your mail and [user_email]
4. Save changes
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Otherwise, contact our internal support – https://supsystic.com/contact-us/
and provide page link on your site with this Contact Form.
Thus we can see what’s wrong and try to help you.
I am sorry for this inconvenience.
Your issue about Contact Form on your site was redirected to our developer.
He will try to fix the problem as soon as possible.
I will inform you about the progress.