Error with social share plugin

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This topic contains 4 replies, has 4 voices, and was last updated by  madhuram.gupta 1 week, 1 day ago.

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  • #6811

    brian.goodgroves
    Participant

    Hi,

    I installed this plugin and it seemed to work just fine putting the social buttons on my product pages of WooCommerce. However, I deactivated the plugin to show a friend ho it used to look without the buttons but it left this shortcode in their place: [supsystoc-social-sharing id=”1″]

    I reactivated the plugin and the social buttons did not come back – just the shortcode above.

    I clicked on Projects and the one I set up previously was there – I removed this and tried to recreate another but it now will not let me even do this.

    I deactivated the plugin and then deleted it and the shortcode is still showing!

    How do I fully remove the plugin (along with the shortcode and any database tables) so that I may do a fresh reinstall?

    #6814
    mila_support
    mila_support
    Keymaster

    Hello!
    I’m so sorry for late reply.
    Please describe me the “Where to show” settings, which you have used for social share project. If you have chosen “shortcode” for this option – you should manually delete it from the page where you have inserted the shortcode.
    If the another variant of this option – please contact us through our ticket system. We will check what is wrong and will help you to solve the problem.

    #7391

    Roberto de Paoli
    Participant

    Exactly the same problem! After a deactivation and reactivation I cannot see any button and I cannot create a new project anymore.

    Any ideas?

    #7392
    mila_support
    mila_support
    Keymaster

    Hi!
    Please contact us through our internal support. We will check what is wrong and will help you to solve the problem.
    We tried to reproduce this issue on our test servers – and have no luck with this.

    #22395

    madhuram.gupta
    Participant

    Hi Guys,

    Currently i am using the “Social Share Buttons by Supsystic” in my website and after upgrade 2.1.9 we are getting the fa-ssbs.css not found in console ,and i am not able to see this css file in the respective folder as well. Kindly provide the update or patch for solve this issue.

    Thanks
    Madhuram

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