File upload doesn't appear - Ultimate WordPress Plugins by Supsystic

File upload doesn't appear

Home Forums Contact Form Plugin File upload doesn't appear

This topic contains 9 replies, has 2 voices, and was last updated by  artwing.cloud 1 year ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #15079

    artwing.cloud
    Participant

    Dear,

    I recently baught ‘Contact form by supsystic’ in order to get the files’ upload feature.
    Nevertheless when I add the field on the form and save it, it isn’t displayed on my website page.

    Screenshot: https://img4.hostingpics.net/pics/481938atatchfile.png

    Website page with Contact form: https://artwing.be/nous-contacter/

    Br,
    AW

    #15081
    mila_support
    mila_support
    Keymaster

    Hi @artwing.cloud

    Thank you for contacting us about your question.

    Please contact us through our
    internal support.
    We will help you to solve the problem.

    #15086

    artwing.cloud
    Participant

    Dear,

    I already opened a incident within your support, without answer since more than one week..

    #15095
    mila_support
    mila_support
    Keymaster

    Hi @artwing.cloud

    We have already answered you inside our internal support, please check it. In the case your can’t see any letter from us, please check the spam folder. Anyway the best variant to see answers from us is to look though your Zendesk ticket.

    #15120

    artwing.cloud
    Participant

    I didn’t received any nothification about answer from your internal support.
    Where may I find this answer ???

    #15122

    artwing.cloud
    Participant

    Could you provide a link to your Zendesk ticketing.

    #15123
    mila_support
    mila_support
    Keymaster

    Hi @artwing.cloud

    Mostly likely for some reasons letter wasn’t delivered, so we duplicated the answer.

    Please check it one more time.

    #15125

    artwing.cloud
    Participant

    Still no messages.
    It is 3 days and 8 replay exchanges without advance towards the real problem “File upload doesn’t appear”.

    We are tunring a round and I’m getting impatient..

    #15134
    mila_support
    mila_support
    Keymaster

    Hi @artwing.cloud

    In order to fix the issue by yourself, please follow the instruction:

    1. Go to Plugins Tab at your WordPress admin area
    2. Find Supsystic Contact Form Pro plugin and deactivate it
    3. Find Supsystic Contact Form plugin and deactivate it
    4. Reload the page and activate plugins in the opposite order
    5. Open Contact Form plugin by Supsystic and go to Licence tab
    6. Enter there your email and license key one more time

    Don’t worry, your contact forms will still exist after reactivation of the plugins.

    #15141

    artwing.cloud
    Participant

    It works fine now.
    Thanks

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