Formula not working

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This topic contains 4 replies, has 3 voices, and was last updated by neveryoung2212 neveryoung2212 4 months, 1 week ago.

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  • Author
    Posts
  • #16704

    imoact
    Participant

    Hi,

    Not sure how else to get a straight answer from you guys. I sent an Excel file to you over 2 weeks ago and heard nothing, When I contacted you about this, you merged to support tickets that had no correlation with each other and have not responded to my initial issue. You were going to see if you could recreate the issue with the Excel file I sent. If you can’t do it, fine – just let me know one way or another.

    Please reply as soon as you can.

    #16712

    imoact
    Participant

    “Average response time for basic support is 12 hours” – come on guys! If you can’t help, just let me know so I can move on and find something else.

    #16716

    geroarias
    Participant

    exactly they are not helping as they should be 🙁 i have been waiting too long also for help!

    #16717

    imoact
    Participant

    You have 12 more hours before I claim a refund from PayPal from my payment. I sincerely hope there is a credible reason for the lack of support – I have been working online for the past 12 years and this kind of ‘I’ve got your money – don’t bother me’ attitude affects everyone who tries to run a reliable and trustworthy online business.

    #17610
    neveryoung2212
    neveryoung2212
    Moderator

    Dear Clients!
    We have increased our support team agents number and nobody will be left without a reply. Don’t hesitate to contact us via internal support or forum – we’re always glad to help you!

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