- August 10, 2018 at 00:27 #19251
I am using a vertical gallery in the free version of the plugin. I have galleries with images that are 1800px wide. I set the fixed width to be 600px in all of my galleries. It seems to be displaying incorrectly on mobile and all of my images are blurry/pixelated. I can’t click on the thumbnails either. It seems like the galleries aren’t mobile-friendly at all. Is there a setting I missed to make these mobile-friendly? I am using an iphone X and have a photography website, so pixelated portfolio images aren’t really an option. Does anyone know how to fix this?August 10, 2018 at 00:28 #19252
My website is juliarebeccaphotography.com, but it’s currently in maintenance mode. I can’t make it public until this gallery issue is resolved. As a photography website, it would be so embarrassing to “launch” my new site with all of my images looking blurry! Really hoping there is a fix.August 10, 2018 at 00:31 #19253
On desktop, the thumbnails in these same galleries look okay, but not great. Once you click a thumbnail, the images look much nicer. However, mobile is my main concern. I need the images to look clear on phones and tablets.
<?php echo do_shortcode(‘[supsystic-gallery id=1]‘) ?>August 10, 2018 at 00:33 #19254
These links go to images that show the settings:
file:///Users/sheilarowlands/Desktop/Screen%20Shot%202018-08-09%20at%204.30.46%20PM.pngAugust 10, 2018 at 12:36 #19258
Provided links are not working because they all are stored on your local computer.
Please contact us via internal support and give the private access to view a gallery on your website. This can really help us to provide you a solution of that issue.October 3, 2018 at 23:47 #20061
I have the same issue with my website. They look perfect on PC but horrible on mobile devices. The thumbnails are blurry and low quality.
How can we fix this? I am a photographer and most of my website visitors are mobile users. Thank you!
http://airmanproduction.com/beauty/ With your plugin
http://airmanproduction.com/friends-artists/ With Wp Bakery Gallery
See the diferences on mobile…October 5, 2018 at 17:09 #20084
I can’t see difference.
With our plugin – http://prntscr.com/l2jnqv
With another – http://prntscr.com/l2jnx6
Please specify exactly where the problem?
OleOctober 5, 2018 at 18:45 #20085
Can you see the difference now? They do not look sharp, they look blurry.
https://drive.google.com/file/d/12EYykQXNUhgBBdFWUEfSoMZUCCo-qmBG/view?usp=drivesdkOctober 5, 2018 at 21:58 #20086
On your screenshots it can be seen.
But we do not see ourselves –Screenshot
For a more detailed study of the issue – please contact the internal support.
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