Issues with private groups request and password recovery

Home Forums Membership Plugin Issues with private groups request and password recovery

This topic contains 3 replies, has 2 voices, and was last updated by  cristina58505 1 year, 5 months ago.

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    Posts
  • #17785

    cristina58505
    Participant

    Hi,
    Thank you guys for this helpful plugin! i really love it but i\’m facing two main problems i need to fix: the first one related Closed groups. When a user requests to join, the \”send a request\” button becomes \”cancel request\”, but the Admin does not receive a notification or an email and does not know how to accept this request.
    The second issue is for the \”forgot your password\” link … when a user clicks it nothing happens. I hope you will help me. Thank you so much

    #17794
    Alex_support
    Alex_support
    Moderator

    Hello, @cristina58505
    Thank you for contacting us regarding your issue.
    I was able to reproduce an issue with requests confirmation – you should have a possibility to confirm new requests from “Join requests” in Members tab in required group, but this tab is not active at this moment.

    I have already created a task for our developer regarding this issue. I’ll inform you about the progress.

    Regarding your second issue – unfortunately I can’t reproduce it. Password recovery is working fine. Can you provide us a link to your website, where we can see and test that issue?

    #17797

    cristina58505
    Participant

    Hi Alex!
    Thank u so much for reporting my issue to developers,i will wait your updates 🙂
    My website is https://erasmus-test.insideout.io/
    thank you

    #17808

    cristina58505
    Participant

    Hi Alex, i’ve just approved your account! thank you

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