Multiple receipt of emails

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This topic contains 7 replies, has 2 voices, and was last updated by  info589521 11 months, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #14255

    info589521
    Participant

    I need your help, if I send a mail, the contacts receive several at once, and can see the other contact to whom I sent the same mail.
    How to fix this problem?

    #14268
    mila_support
    mila_support
    Keymaster

    Hi @info589521

    Thank you for reporting the issue.

    We tried to reproduce your problems on our testing servers and didn’t have any luck. So most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.

    Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme. Afterwards let us know about the result. This will help our developers to solve your problem faster.

    #14269

    info589521
    Participant

    I disabled all the plugin, same problem, change theme, same problem

    #14280
    mila_support
    mila_support
    Keymaster

    Hi @info589521

    Please, open your Newsletter Settings Tab and tell me what method sending method you chosen –
    WordPress PHP Mail, Third Party Providers(SMTP) or Sendmail?

    #14282

    info589521
    Participant

    Hi, I use Third Party Provider with my mailgun smtp account

    #14283
    mila_support
    mila_support
    Keymaster

    Hi @info589521

    Please try to switch to the standard WordPress PHP Mail and
    send Newsletter one more time to see whether the issue still persist.

    #14284

    info589521
    Participant

    I found the issue, in configuration instead of using SMTP
    and set up my mailgun account directly; I installed mailgun plugin then used WordPress PHP Mail
    Now everything work very good.
    Thanks for all

    #14285

    info589521
    Participant

    Hello, Where I can find the link to open the mail in the browser

Viewing 8 posts - 1 through 8 (of 8 total)

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