Since yesterday, whenever I change the order of the images in my gallery and save it, it doesn’t update/save the settings. If I leave the page, and go back in the images are back to the same order as when I started.
I tried clearing the cache of my wordpress using “W3 Cache” but to no avail. Any help is appreciated.
Thank you for contacting us regarding your question.
As far as I understand, we solved your problem through internal support.
If this is not the case, please contact your internal support.
I have the same problem. Adjusting the mode to “Position” has helped with some galleries, but not with all. It’s really frustrating. Can’t support help us all publically instead of one by one via internal support?
Try and clone one of the galleries that work and then just change the pictures and see if that works. I only got help using the “internal support”, but they were very friendly in helping, although it did take a few days before I got a reply if I remember correctly.
Hi Thor, thanks for the suggestion. I’ve actually only been working with cloned galleries from the start; I’m a photographer and needed a number of galleries to look the same, so figuring out that I can clone galleries was great. Unfortunately, the problem showed up anyway. There is of course the possibility that I simply made a mistake while cloning (although I’m not sure that’s very realistic since the cloning process is very straightforward), but even if so I should still be able to change the sort order of individual galleries after they have been created. I will try support as well, I suppose.