Tagged: cache, gallery, not saving, settings, sort mode
- This topic has 9 replies, 4 voices, and was last updated 4 years, 5 months ago by
studio532607.
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- December 6, 2018 at 14:08 #20809
AnonymousInactiveHello…
Since yesterday, whenever I change the order of the images in my gallery and save it, it doesn’t update/save the settings. If I leave the page, and go back in the images are back to the same order as when I started.I tried clearing the cache of my wordpress using “W3 Cache” but to no avail. Any help is appreciated.
December 10, 2018 at 14:20 #20851
Ole_SupportKeymasterHello, @thor
Thank you for contacting us regarding your question.
As far as I understand, we solved your problem through internal support.
If this is not the case, please contact your internal support.Best regards,
https://supsystic.com
OleDecember 12, 2018 at 13:08 #20869
johan410924ParticipantI can confirm that I have the same issue….sorting the pictures in the gallery and saving that order is not working.
December 13, 2018 at 14:47 #20882
Ole_SupportKeymasterHello, Johan
Thank you for contacting us regarding your question.
Please contact us through our
internal support.
We will help you to solve the problem.Best regards,
https://supsystic.com
OleDecember 13, 2018 at 14:50 #20883
AnonymousInactiveJohan, make sure when in “Sort Images Mode” that you set “Sort by: Position”. In my case, it was set to “Sort by: Add date”, hence it didn’t work.
December 13, 2018 at 18:56 #20889
studio532607ParticipantI have the same problem. Adjusting the mode to “Position” has helped with some galleries, but not with all. It’s really frustrating. Can’t support help us all publically instead of one by one via internal support?
December 13, 2018 at 19:18 #20890
AnonymousInactiveTry and clone one of the galleries that work and then just change the pictures and see if that works. I only got help using the “internal support”, but they were very friendly in helping, although it did take a few days before I got a reply if I remember correctly.
December 13, 2018 at 21:03 #20891
johan410924ParticipantHi Ole,
I checked again and it seems to work now…Don’t know why it was not working before.December 14, 2018 at 17:08 #20893
Ole_SupportKeymasterJohan, had the same problem – sorting is not set – Sort by: Position
December 14, 2018 at 23:04 #20894
studio532607ParticipantHi Thor, thanks for the suggestion. I’ve actually only been working with cloned galleries from the start; I’m a photographer and needed a number of galleries to look the same, so figuring out that I can clone galleries was great. Unfortunately, the problem showed up anyway. There is of course the possibility that I simply made a mistake while cloning (although I’m not sure that’s very realistic since the cloning process is very straightforward), but even if so I should still be able to change the sort order of individual galleries after they have been created. I will try support as well, I suppose.
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