'Sort Images' not saving it's settings

Home Forums Photo Gallery Plugin 'Sort Images' not saving it's settings

This topic contains 9 replies, has 4 voices, and was last updated by  studio532607 2 months, 1 week ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #20809

    thor
    Participant

    Hello…
    Since yesterday, whenever I change the order of the images in my gallery and save it, it doesn’t update/save the settings. If I leave the page, and go back in the images are back to the same order as when I started.

    I tried clearing the cache of my wordpress using “W3 Cache” but to no avail. Any help is appreciated.

    #20851
    Ole_Support
    Ole_Support
    Moderator

    Hello, @thor
    Thank you for contacting us regarding your question.
    As far as I understand, we solved your problem through internal support.
    If this is not the case, please contact your internal support.

    Best regards,
    https://supsystic.com
    Ole

    #20869

    johan410924
    Participant

    I can confirm that I have the same issue….sorting the pictures in the gallery and saving that order is not working.

    #20882
    Ole_Support
    Ole_Support
    Moderator

    Hello, Johan
    Thank you for contacting us regarding your question.
    Please contact us through our 
    internal support.
    We will help you to solve the problem.

    Best regards,
    https://supsystic.com
    Ole

    #20883

    thor
    Participant

    Johan, make sure when in “Sort Images Mode” that you set “Sort by: Position”. In my case, it was set to “Sort by: Add date”, hence it didn’t work.

    #20889

    studio532607
    Participant

    I have the same problem. Adjusting the mode to “Position” has helped with some galleries, but not with all. It’s really frustrating. Can’t support help us all publically instead of one by one via internal support?

    #20890

    thor
    Participant

    Try and clone one of the galleries that work and then just change the pictures and see if that works. I only got help using the “internal support”, but they were very friendly in helping, although it did take a few days before I got a reply if I remember correctly.

    #20891

    johan410924
    Participant

    Hi Ole,
    I checked again and it seems to work now…Don’t know why it was not working before.

    #20893
    Ole_Support
    Ole_Support
    Moderator

    Johan, had the same problem – sorting is not set – Sort by: Position

    #20894

    studio532607
    Participant

    Hi Thor, thanks for the suggestion. I’ve actually only been working with cloned galleries from the start; I’m a photographer and needed a number of galleries to look the same, so figuring out that I can clone galleries was great. Unfortunately, the problem showed up anyway. There is of course the possibility that I simply made a mistake while cloning (although I’m not sure that’s very realistic since the cloning process is very straightforward), but even if so I should still be able to change the sort order of individual galleries after they have been created. I will try support as well, I suppose.

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