Update fail

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #23327

    didier.rivage
    Participant

    Hello,
    I am trying to update Data Tables Generator PRO from version 1.7.8 to 1.7.9. The update always fails and I get the message: Update failed: The archive could not be installed. This package does not contain any files. Do you have a solution for this problem ?.
    thanks in advance

    #23351

    Ole_Support
    Keymaster

    Hi, @didier.rivage
    Thank you for contacting us regarding your issue!
    We have just checked the bug you are reporting and could not be reproduced.
    I recommend that you install the update manually. Uninstall version 1.7.8.
    Download the archive with version 1.7.9.
    To install PRO version of plugin by Supsystic follow the next steps:

    1. Install and activate the latest Free version of the plugin.
    2. Download zip archive with PRO version from your personal account on the http://supsystic.com/my-account/my-orders/ – you will find a unique download link after purchase.
    3. Navigate to Plugins > Add New > Upload.
    4. Upload the archive.
    5. When the installation has completed, click “”Activate Plugin””.
    6. After activation of the PRO version, you need to enter license key (you can find it in your personal account on our site). To do this follow the next steps:
    7. Go to the plugin in WordPress navigation menu.
    8. Click License tab on the left navigation menu of plugin.
    9. Enter your email and license key.
    10. Click “”Activate”” button.”

    #23387

    didier.rivage
    Participant

    Hello,
    Thank you for your reply.
    I think I have the latest version of the free version of Data Tables Generator by Supsystic (1.10.13).
    If I uninstall version 1.7.8 of Data Tables Generator PRO by Supsystic to manually install version 1.7.9, isn’t there a risk of my existing table disappearing (more than 4000 rows and with 2000 internal links) ? which I would absolutely not want, even if it means staying at version 1.7.8.
    Thank you in advance for your answer.
    cordially
    Didier Rivage

    #23391

    Ole_Support
    Keymaster

    No. You will not lose data.
    Also, the safest option would be to replace files via FTP – if you have such access.

    #23397

    didier.rivage
    Participant

    Thanks a lot,
    So I upgraded via FTP and everything seems to work fine.
    cordially
    Didier Rivage

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.