How to create your first Live Chat
One more advantage of the WordPress Live Chat Plugin is easiness of Live Chat creation. First, you should install the plugin, making three simple steps:
- Download Live Chat by Supsystic plugin.
- Upload it to your WordPress plugins directory.
- Activate and enjoy.
Then, to create the first Live Chat, click “Add new agent” in the “Agents” tab of the Settings item on control panel, fill all fields, save everything, customize the design of your Live Chat, choose when, where and whom to show your Chat. Your first Chat is ready and you may choose its configuration.
More info “Step-by-step tutorial
” for the first time users.
Most widespread reasons for Live Chat plugin non-working
If you have some problem with our Supsystic plugins – plugin is not working entirely or partially – please, take into account the most common causes of plugin-crashing.
We offer to you the most frequent reasons because of which the work of plugin could be
problem could be in URLs, codes, u
pdating of the
plugins, their com
pt, conflicts of the styles, etc. Follow this link to solve the
problem you meet.
Tips for Solving Problems More Faster
We are always trying to help our users as soon as it possible. But we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems. We can help you more faster if you’ll try to analyze and describe the problem in more details.
The most common problems could be caused by Conflicts with other themes or WP plugins,
Disenabling of WP Debugging Mode,
There could be some extra problems. Read our article following this link to find faster solutions of these and some other problems.
How to create an agent for live chat?
In order to create the agent -
- Go to Wordpress admin area -> Live Chat Settings -> Agents tab -> "Add new agent".
- Then just add required user information about this agent in opened window - username, email, password, user role etc.
- Also you can add the agent role for any of your existing user - just select user in your WordPress admin area and activate checkbox "Live Chat Agent" on User Profile screen.
How to enable the autostart chat option?
To activate the autostart chat option - you need to create pre-chat trigger.
- Go to Live Chat Settings -> Pre-Chats Triggers tab -> "Add new trigger".
- Set the name for trigger and choose the activation conditions for the autostart chat.
- Check the "Auto start chat" checkbox and enter the default message for auto-opened chat.
- Save the trigger.
How to open live chat on click?
With Live Chat by Supsystic you can show live chat in different ways – when page loads, after user scroll page. Besides you can show live chat by clicking on certain link, button, image or even show it by clicking the Menu item. Just add required code and everything is done!
Go to Live Chat Settings -> When Show tab -> "When to show Chat" section. Here you need to choose “Click on certain link / button / other element” radio button and copy the required code.
For example, how to make live chat appear after click on your content link?
- Copy the Live Chat shortcode from the first field of this option.
- Go to your post or page and select required text.
- Click on create link button in text editor and paste shortcode of popup into the URL field.
- Click “Add link” button.
To use live chat for your Menu item – follow next steps:
- Copy the third code of this option. It will look like this – #lcsShowChat_1
- Go to Appearance -> Menus.
- In Menu Structure choose item and paste code into the “Title Attribute” field.
- Save menu changes.
Get Free Live Chat Pro version for Translation
All available languages are provided with the Supsystic Live Chat plugin. If your language isn’t available, your plugin will be in English by default.
Available Translations: English, Hungarian, Spanish, Italian, Turkish.
You can find default .PO and .MO files in folder with plugins: \live-chat\lang\lcs_lng.mo and lcs_lng.po
Translate the Live Chat WordPress plugin in your language and get a Premium license for FREE
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