click on button dosn't work

Home Forums Live Chat Plugin click on button dosn't work

This topic contains 11 replies, has 2 voices, and was last updated by mila_support mila_support 1 year, 4 months ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #13469

    thmillon
    Participant

    When i paste the live chat link on a text, it works
    when i create a button, it doesn’t work. But this button works with another link…

    I want to paste the live chat link on a button ..
    Help please

    #13604
    mila_support
    mila_support
    Keymaster

    Hi @thmillon

    Please follow the next instruction – https://supsystic.com/documentation/open-live-chat-click/

    Otherwise provide the page link on your site with the issue.
    Thus I can see what’s wrong and try to help you.

    #13766

    thmillon
    Participant

    I’m sorry but it doesn’t work..
    help please
    Thomas

    #13793
    mila_support
    mila_support
    Keymaster

    Hi @thmillon

    Please provide the page link on your site with the issue.
    Thus I can see what’s wrong and try to help you.

    #14003

    thmillon
    Participant
    #14032
    mila_support
    mila_support
    Keymaster

    Hi @thmillon

    There is an error in console tab on the page link you have provided – http://prntscr.com/f9psa7
    Please contact your web developer about it.

    #14033

    thmillon
    Participant

    the site is on line now
    can you check my pb : i want to install chat on a button but doesn’t work (now it is on a text block..)

    how to install on a text button (avada theme)

    #14043
    mila_support
    mila_support
    Keymaster

    Hi @thmillon

    Please provide page link where you want to have a button and the screenshot of the button place on it’s page you tried and want to make Live Chat on click. Thus I can take a look to it’s code and help you.

    #14046

    thmillon
    Participant

    Hi,

    Home page : http://www.weslay.fr
    Bottom off the page.

    Actualy the plugin installed now but not In ? button..

    #14051
    mila_support
    mila_support
    Keymaster

    Hi @thmillon

    I went to the page link you have provided, clicked on the button at the bottom of the page and Live Chat appeared – http://prntscr.com/fb1rh8
    Is it what you wanted?
    If you can’t see the live chat try to clean cache in your browser and if you use cache plugin also clean cache in it.

    #14058

    thmillon
    Participant

    Hello
    Plugin work on a text block but text block isn’t a good way..
    I want plugin work on a button (avada theme) : see images

    http://imgh.us/Sans_titre_4_3.png
    http://imgh.us/Sans_titre_3_5.png

    Thanks for help
    thomas

    #14073
    mila_support
    mila_support
    Keymaster

    Hi @thmillon

    Please try to follow next instruction:

    1. Somewhere in your theme php files (in “header.php” file for example, right after head tag) or in the any place of your page where you want to show LIveChat add next php shortcode:

    <?php do_shortcode(‘[supsystic-show-chat id=”1″ load=”1″]’)?>

    2. Then in your Button URL field – http://prntscr.com/fbvd0f – set it’s href parameter to

    #lcsShowChat_1

    What will happens in this case: first step will make Live Chat load from server side (database),
    second step – will bind it show on your Button click.

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