Please tell me what popup template do you use? Also please send me the screenshots of how popup looks in admin area and on your website. You could also send me the link to your website, where I can check the popup.
Hello!
I’m so sorry for late reply.
Please provide us link to the page with popup and screenshots of the issue. You can use this app for scrrenshots – http://app.prntscr.com/ – make the screenshot and copy the link. We will help you to solve the problem.
For the faster support – you can contact us through our internal support. We will check what is wrong and will help you to solve the problem.
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