Loading errors

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  • #11406


    Hi guys,

    I’m trying to set up a basic contact form on my works webpage (to replace the one someone else set up) but every time I go to do it I get a pop up telling me

    “Please check your Internet connection – we need it to load Google Charts Library from Google Server”

    Now my internet connection is fine (hence why I’m posting this). I also get a box beneath the Reset buttons background Background 4 that tells me Server not found and that Firefox can’t find the server at ibsonline.com.au (which I know does work).

    Not sure what’s going on. Any help would be appreciated.




    Hello Darryl!

    Please send me a link to the page where you are trying to insert a contact form.



    Hi Mila,

    I actually can’t do that as it won’t even save the form. I have the same problem with the Social Share, I make changes to it but it won’t save.

    Not sure why permissions for your plugins on ibsonline.com.au are so screwy but they work perfectly fine for other sites I’ve used them on.




    Looking at it again, it’s having trouble loading the preview. When I view the frame source it’s wanting to access ibsonline.com.au/?mod=forms&action=getPreviewHtml&pl=cfs&id=21 but fails.

    BUT … if I go http://www.ibsonline.com.au/?mod=forms&action=getPreviewHtml&pl=cfs&id=21 the preview will load. Not sure what the problem is though because the main site loads without the www.


    Hi Darryl,

    Please, try to set the same url address for your site
    in WordPress General Settings (Settings -> General) – http://prntscr.com/bmyeug

    Otherwise, contact us through our
    internal support.
    We will help you to solve the problem.

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