Mobile Pop up showing off screen

Tagged: internal, mobile, popup plugin, supsystic

This topic has 8 replies, 6 voices, and was last updated 2 years, 4 months ago by Ole_Support.

Viewing 9 posts - 1 through 9 (of 9 total)

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January 14, 2016 at 00:25 #6817

Mai T Xiong
Participant

The video pop up was working properly previously on mobile with the video centered and scaled down in size. Now, the video is large as if for viewing sideways only in mobile. It is off to the side so users can’t close the window unless they turn their phone sideways.

January 14, 2016 at 00:33 #6818

Mai T Xiong
Participant

~~I also can’t use the device option. If selecting desktop and tablet, or just desktop, the pop up no longer shows.~~

January 15, 2016 at 14:10 #6823

mila_support
Member

Hi!
We have already fixed this issue and realesed the new version of Popup plugin with this fix. Please update plugin and check it.

If you still will have any problems with it – Please contact us through our internal support. We will check what is wrong and will help you to solve the problem.

September 11, 2016 at 21:12 #10666

rodrigo.diaz
Participant

I am having the same issue, even after upgrading to the latest version of Version 1.7.9.

When the popup comes up on the mobile site, it will be off centered. If I close the popup and reopen it, then it will show just fine.

I am using an iPhone 6 SE. The pop up shows just fine in landscape mode, but most users will not know to rotate the phone to see the pop up properly.

Can you please assist? I can send you any additional information you may need.

September 29, 2016 at 16:37 #10792

mila_support
Member

Hello @rodrigo.diaz!

Could you send the link to your website and tell me where can I find the popup there? I’ll check what’s wrong. Also please try to update the plugin till the latest version.

January 26, 2017 at 16:11 #12445

vetego
Participant

I have the same issue, not only on mobile, but on any screen that is smaller than the originally set width of the popup.
It looks like the fist time the popup is loaded, the left coordinate is somehow miscalcultated, so it goes beyond the left edge of the screen – sometimes a little bit, sometimes completely. If I resize the window or close the pop up and open it again (it is triggered by click on a link), it all work prefectly fine.
It also looks like the problem exists only if I select “Width only” as the Responsive Mode. With “Full resize” selected the issue no longer exists.

You can see how it works on this page:
http://test.eclectictranslations.co.uk/testimonials/

January 27, 2017 at 15:20 #12452

mila_support
Member

Hi,

Please contact us through our
internal support and provide:

– screenshot of the main Settings Tab of your Popup, for ex. – http://prntscr.com/e0zdxs , http://prntscr.com/e0zebc
– describe the conditions of Popup to appear
– what is chosen for popup responsive option, for ex. – http://prntscr.com/e0zevp , http://prntscr.com/e0zf69

Thus we can see what’s wrong and help you to solve the problem.

April 19, 2019 at 08:00 #21751

fox
Participant

I’m having this issue also, latest version Version 1.9.7

April 25, 2019 at 14:31 #21786

Ole_Support
Keymaster

Hi, @fox !
Thank you for contacting us regarding your question.
Please contact us through our
internal support.
We will help you to solve the problem.
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