Can't open/edit maps (google maps easy)

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This topic contains 4 replies, has 3 voices, and was last updated by Alex_support Alex_support 1 month, 1 week ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #16747

    trodrigues.pt
    Participant

    Hello,

    When I go to the “All Maps” and click on the map I need to edit, the map doesn’t open and no error message is given. Just a white box on the place the map should be.

    The map is working fine on the website I just can’t open it and edit.

    Why?

    http://www.visitboticas.pt

    Thank you

    #16767

    hello542457
    Participant

    Hello,

    I have exactly the same error. I see the map in the overview as soon as I want to edit/add markers there is a white screen in the content area.
    I have updated WordPress, updated the plugin, emptied the cache – still same problem. Editing the map is not possible.

    Please assist.
    Thanks

    #16769

    trodrigues.pt
    Participant

    Hi,

    I solved the issue by deactivating the PRO version 🙂
    (I guess it’s a bug caused by the end of the licence in the PRO version..)

    Cheers

    #16770

    hello542457
    Participant

    Thanks! That was the problem.
    Cheers and greetings to Portugal 🙂

    #17634
    Alex_support
    Alex_support
    Moderator

    Hello. Please try to temporary deactivate some other plugins. This issue can happen if you don’t have enough free memory on your server.
    If this will not help, please provide us your current Free and Pro versions of plugin or contact us via internal support.

    Expiring of PRO license shouldn’t block access to your maps or editing them. In any case, all pro features are still available after pro license has expired. The expiration of pro license regards only to support and pro updates.

    Best regards, Alex.

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