I got your question, but unfortunately didn’t fully understand it. Could you clarify and supplement it. Perhaps you can make screenshots, and provide more detailed description. Then I will be happy to answer it. Also please send me the url of your website, so I can check it.
Now I see your problem. And yes, we need the access to your WordPress admin area. Please contact us through the Internal Support. Write there the admin credentials and also please send us the file, that you want to import. And we will help you.