Tagged: Blocked Entry, No Access, No Login
- This topic has 1 reply, 2 voices, and was last updated 5 years, 3 months ago by
mila_support.
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- December 9, 2017 at 10:56 #16121
AnonymousInactiveHi…
This plugin has locked me out of my own website after installing it.
Both URL & Login page goes straight to ‘under construction’. It is NOT recognising my IP Address so will not let me in or even get to the login page.
Any ideas?
Thanks, Simon
December 11, 2017 at 14:51 #16131
mila_supportMemberHi @simonmcgarrigle
Thank you for contacting us about this Coming Soon issue.
Firstly, try to login to your site adding the simple ending to it – /wp-login.php
Secondly – if it didn’t helped, please follow the next instruction –
1. Open your site plugins directory via FTP. You can get credentials to access your ftp files at your hosting provider and download for this FileZilla
2. Make a backup of our plugin (which is located on the next path /website.com/wp-content/plugins/plugin-by-supsystic) and delete this folder – these actions will automatically deactivate the plugin on your site
3. Login on your site and make sure what everything is good now
4. Manually upload the plugin again
5. Go to your site Plugins tab and activate the plugin
6. Follow the instruction – https://supsystic.com/documentation/getting-started-coming-soon/ – and make sure you have set the right Login urlIf this will not help – please contact us through our internal support – we will help you to solve the issue.
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