Why Do You Need Contact Form On Your Website

17.05.2017Contact Form Plugin

When running online business it is important to shorten distance between you and your client. This allows to make client loyal, increase conversion rate and provide proper services.

That’s why one in a row of pages you need on your website is Contact Form. Contact form is a page or window which client fills in to contact you (no matter what the goal of the communication is). So in order to maintain your website you need a well-designed contact form which has an appropriate appearance and complies your goals.

However, there are several other reasons to have a contact form on your website you need to take in consideration.

Reasons to Have a Contact Form on Your Website

Availability

advanced contact form

No matter what is the share of support in your business processes you still need to communicate with clients. Even if you have a 24/7 phone/ticket/chat support there may be a necessity for client to contact you using contact form.

The meaning of this page even increases if you haven’t enforced 24/7 support as if client cannot contact you in case of emergency it is likely he will choose your competitor to provide services. This leads to loss of clients and income which is bad for any business.

Convenience

Convenience for client using form on your site is one more reason to use it. If you only have an email on your contacts page client has to copy-paste it, login to email account (or use software) and then write you letter. If you have a contact form client only has to fill contact field and describe his problem/proposition etc. which saves time to client.

This is actual especially for services that do not have ticket/phone support due to specifications of the services provided.

Detalization

advanced supsystic contact form

Just consider that you only have your email on contacts page which the only way to contact you via email. That means that user chooses on his own how to describe the problem and what data to enter. Which can insufficient to help user to solve this problem.

In such a case you need to contact him to clarify details necessary to help user. However, if you have contact form installed you only need to set the fields on your own. You can add necessary fields to fill which means that user can only contact after problem is described in details so you get full information. And you do not have to waste user’s or your precious time to clarify details.

Including additional fields which are necessary for you to help user will save time for both sides, increase user’s loyalty and save resources for solving the problem.

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

Upon choosing one of the category of question you can now waht department should solve problem arisen.

Insights

After users leave requests you can see what requests are more frequent which means you can see the problems or possible improvements you can make in your service.

As this form is a way to keep in touch with your clients you get this also as a tool of demand analysis that helps you to improve your service.

User Engagement

User engagement is important for conversion and you can increase using Contact Form by allowing user to publish posts, subscribe to mailings and signing up after form submittal.

The thing is increasing activity on your website increases efficient time user spends on your resource which grants you more chances to convert hit into conversional action.

Security

well-designed contact form

This is one of the most important reasons you need contact form on your website. When publishing email address on Contacts page you allow spammers that use crawling software to see and use your email address which leads to tons of spam on your business email.

However, if you have a form you do not need to point out your email address as after submittal content of form is automatically sent to specified email address.

You also can set up captcha to be completely sure robots and spammers won’t abuse your business email.

Search Optimization Consideration

It is known that Google is loyal to user-friendly websites. Having page with contact increases trust to your website from Google along with adaptivity for mobile devices and fast load.

This is one more reason you should consider using forms on your website.

Tool for Setting Up Contact Form on Your Website

In order to have a contact form that responds to your demands Supsystic has developed Contact Form Plugin for sites on WordPress. This fully customizable tool allows you to design forms with wide range of functionality. Plugin answers to necessary requirements it should comply as you can customize all details of your form.

For example, you can design a standard contact form and a make a choice from numerous templates

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There are many types of forms you can design. For example, you can add fields that are required to get detailed requests from your clients:

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

From this contact form you can now whether user is your client and what plan he is subscribed on.

There are additional functions for forms you can set up. For example, submitting filled form user can publish its content as a post, sign up or subscribe to mailing. This is very convenient as these functions allow you to customize and use necessary functions using only one plugin.

To Sum Up

There are many reasons for you to use Contact Form – and all of those lead to increase of conversion and user-friendliness of your website for your clients and optimization of efforts for you. In order to design appropriate form use Supsystic Contact Form Plugin and see the results.

Do you have Contact Form on your website? What are the results of using it?

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