Most widespread reasons for plugin non-working
19.08.2016Supsystic Plugins

Most widespread reasons for Supsystic plugin non-working

If you have some problem with our Supsystic plugins – plugin is not working at all or partially – please, take into account the most common causes of plugin-crashing:


  1. Check the configuration of your website in WordPress admin area. Go to the Settings -> General . Check the ”WordPress Address (URL)” and “Site Address (URL)” values, URLs should be identical. Otherwise first thing that you should try to do – is to set identical URLs for these settings – both should be with or without “www”. Then please ask your system administrator to configure your server to make it work with both addresses – with or without “www”. For now your server is configured incorrectly – server configuration recognize these URLs addresses as different sites and doesn’t handle such requests, but this is the same site – so it should be configured in right way.

    For example, due to this issue could not working the live preview or “File upload” option of Contact Form plugin. Or Coming Soon plugin will not process subscription of your users.


  2. We hope, you understand that you might have conflicts with your WordPress template or any other WordPress plugin that you use. We cannot control all developers of plugins or templates and they often make mistakes, whereas our plugins are being tested at least on 4 testing servers before each release. Nonetheless, errors in other code could cause problems in the work of our plugins. Howbeit we are always ready to help you. You can always contact us through the internal support and we will help you to solve any of your problems.

    There are also several points, which can be connected with technical part of WordPress plugin, except that mentioned:

    • Some bad code – unfortunately, nobody is protected from newbies-developers, who can make some strange code, which provokes lots of problems. One side of this problem is missing hooks in your WordPress theme. Of course, it is not your mistake, but some theme can be created without wp_head and wp_footer parts of code. The thing is that you can’t solve it by yourself if you do not have enough developers skills. Please, ask your programmers to fix it or just change the theme.
    • WordPress conflict – Do not forget, that WordPress is constantly updating. All the developers are trying to update their plugins and themes, but sometimes it can take a little time. Please, first of all, check if our plugin is compatible with your WordPress version. If you have the last and the plugin by Supsystic doesn’t work, please, deactivate it and contact us. Our developers department will solve the issue as soon as possible.

    For instance due to new update of WordPress (4.5.2 Release) there was a problem with incorrect selector in a huge number of themes. You can read more about this error here. And this problem affected our plugins – because of incorrect selectors – theme script stopped working and by this way it stopped the work of our plugins scripts.

    If you are facing with this problem – please contact you theme developers. They should fix the problem. Or contact us through our internal support and we will help you to solve the problem.


  3. If you have the problems with plugin data appearance on front-end of the site – most likely there are some conflicts with styles of your theme or other plugins. It can happens that in admin area you can see one color or font size of text, but on front-end this color or font size is completely different. This is due to the fact theme styles connect to the front end of the website. The problem is that browser determines the value for element styles with the highest priority from all styles from the page and applies exactly this value. Therefore theme styles with higher priority can override plugin styles on front-end of the site.

    You have such ways for resolving the problem –

    • Specify needed styles in CSS editors of Supsystic plugins with !important rule. For example –
      #supsystic-table-1 {
      font-size: 15px !important;

      }

    • Add these styles into the style.css file of your theme.
    • Specify required styles exactly on the page where you want to display plugin.

  4. Please check the “FAQs and Documentation” section of plugin on our website. There you can find answers on the most popular questions, some advises from us and our old-users and guides for the-first-time-users. Besides you can look through our forums – maybe or definitely somebody has already got the answer on your question – Supsystic forum or forum on WordPress.org.


  5. If you have installed cache plugins on your website – don’t forget to clear each time the cache of your site and browser, when you make some actions with plugins. Because the cached version of pages doesn’t show plugin changes.


  6. Please, make sure that you have latest versions of our plugins. Just because we are trying to update them constantly and each new updation have some new bug-fixes. Perhaps, your bug is already cured!


  7. Sometimes the situation can seem like really awful – you can not reach the site or even see the white death screen instead of admin area page.
      Supsystic Internal Support

    • If you see the admin area, but your site on front-end has some negative changes due to Supsystic plugin – please, deactivate it and contact us through our ticket system.
    • White Death Screen doesn’t allow you even to reach the admin area? Do not panic. There is a simple way how to solve the issue.
      First of all, connect to your FTP with some app like FileZilla. Then, make a backup of our plugin (which is located on the next path /website.com/wp-content/plugins/plugin-by-supsystic). Delete this folder and upload it manually again. This action automatically deactivate plugin on your site.

If, unfortunately, you cannot find the solution of your problem using tips from this article – feel free to contact us and don’t worry, everything gonna be ok!

And finally, remember that we are always ready to help you and we do it quickly, with pleasure and as qualitatively as possible.

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