Gallery – Fatal Error Problem

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This topic contains 8 replies, has 7 voices, and was last updated by  daveed 6 months ago.

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  • #20914

    mletica83
    Participant

    Hello,

    I have a big problem, plugin was working fine, but with last wordpress update 5.0.1., 4 days ago it just crashed , i got this message:

    “Fatal error: Uncaught Error: Call to undefined method GridGalleryPro_Galleries_Model_Tags::getByPhotoIds() in /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Photos/Model/Photos.php:521 Stack trace: #0 /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Photos/Model/Photos.php(465): GridGallery_Photos_Model_Photos->preExtend(Array, Array) #1 /home/zelenkro/public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Model/Galleries.php(55): GridGallery_Photos_Model_Photos->getPhotos(Array) #2 /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Galleries/Model/Galleries.php(45): GridGalleryPro_Galleries_Model_Galleries->extend(Object(stdClass), Array) #3 /home/zelenkro/public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Module.php(255): GridGallery_Galleries_Model_Galleries->getById(Array) #4 /home/zelenkro/public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro in /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Photos/Model/Photos.php on line 521”

    Any help?

    Regards

    #20923

    majcake
    Participant

    I have the same problem 🙁 my pro gallery doesn’t work since I updated WordPress

    #20932
    Dante_Support
    Dante_Support
    Moderator

    Hello,

    Thank you for choosing our plugin and sorry for the long response.

    Please contact us through our internal support.
    We will help you to solve the issue.

    Best regards,
    https://supsystic.com
    Dante

    #20956

    ralph434285
    Participant

    FYI: This has nothing to do with WP 5. I still have all my sites on 4.9.8 and I can confirm this bug was definitely introduced with the most recent plugin update to 1.12.8 from two weeks ago. I reverted back to 1.12.7 since I had a backup copy of my site using that version. The last version downloadable on WP.org is 1.12.4 so you may have to just deal with using that until they either fix 1.12.8 or update the copy on WP.org to 1.12.7.

    Supsystic,
    My fatal error was exactly the same so kindly do not ask us to deactivate anything and try to debug a faulty release. Revert back to 1.12.7 and fatal error is gone. No difference in theme or WP versions, just your plugin.

    #21049

    daniel242009
    Participant

    how do we revert back

    #21064
    Ole_Support
    Ole_Support
    Moderator

    Hello
    Please reinstall plugin from links below:
    https://drive.google.com/open?id=17wJpvzEZNPpuLs5sUJk-OMPr_L8qOG32 – free
    https://drive.google.com/open?id=1Se-y66UECtHnfA_5n_IivWGuCyec6RyX – pro

    You won’t loose your data during re-installation.
    Please clear all website’s caches and browser’s cache before checking results.
    Afterwards let us know about the result.
    Don’t hesitate to contact me in case of any questions. We are always glad to help you!

    #21087

    daveed
    Participant

    By Reinstall:

    > Do you mean disable and delete plugin and then upload file attached?

    Thank you
    Daveed

    #21092
    Ole_Support
    Ole_Support
    Moderator

    Yes, absolutely true. Remove old versions and install new ones.

    #21095

    daveed
    Participant

    Hi @Ole_Support thank you that worked …eventually;

    I disabled and deleted the plugins and uploaded and enabled the versions you sent;
    I was then told there was an update to the free plugin; After updating it I was given the “you are not allowed to view this page”
    message and then the message that the free plugin was not installed; I then installed the free plugin again from the repository and things seem to be OK now;

    Daveed

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