- December 17, 2018 at 12:00 #20914
I have a big problem, plugin was working fine, but with last wordpress update 5.0.1., 4 days ago it just crashed , i got this message:
“Fatal error: Uncaught Error: Call to undefined method GridGalleryPro_Galleries_Model_Tags::getByPhotoIds() in /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Photos/Model/Photos.php:521 Stack trace: #0 /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Photos/Model/Photos.php(465): GridGallery_Photos_Model_Photos->preExtend(Array, Array) #1 /home/zelenkro/public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Model/Galleries.php(55): GridGallery_Photos_Model_Photos->getPhotos(Array) #2 /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Galleries/Model/Galleries.php(45): GridGalleryPro_Galleries_Model_Galleries->extend(Object(stdClass), Array) #3 /home/zelenkro/public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Module.php(255): GridGallery_Galleries_Model_Galleries->getById(Array) #4 /home/zelenkro/public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro in /home/zelenkro/public_html/wp-content/plugins/gallery-by-supsystic/src/GridGallery/Photos/Model/Photos.php on line 521”
RegardsDecember 17, 2018 at 23:57 #20923
I have the same problem :( my pro gallery doesn’t work since I updated WordPressDecember 19, 2018 at 21:18 #20932
Thank you for choosing our plugin and sorry for the long response.
Please contact us through our internal support.
We will help you to solve the issue.
DanteDecember 23, 2018 at 14:31 #20956
FYI: This has nothing to do with WP 5. I still have all my sites on 4.9.8 and I can confirm this bug was definitely introduced with the most recent plugin update to 1.12.8 from two weeks ago. I reverted back to 1.12.7 since I had a backup copy of my site using that version. The last version downloadable on WP.org is 1.12.4 so you may have to just deal with using that until they either fix 1.12.8 or update the copy on WP.org to 1.12.7.
My fatal error was exactly the same so kindly do not ask us to deactivate anything and try to debug a faulty release. Revert back to 1.12.7 and fatal error is gone. No difference in theme or WP versions, just your plugin.January 3, 2019 at 06:44 #21049
how do we revert backJanuary 4, 2019 at 17:14 #21064
Please reinstall plugin from links below:
https://drive.google.com/open?id=17wJpvzEZNPpuLs5sUJk-OMPr_L8qOG32 – free
https://drive.google.com/open?id=1Se-y66UECtHnfA_5n_IivWGuCyec6RyX – pro
You won’t loose your data during re-installation.
Please clear all website’s caches and browser’s cache before checking results.
Afterwards let us know about the result.
Don’t hesitate to contact me in case of any questions. We are always glad to help you!January 10, 2019 at 00:55 #21087
> Do you mean disable and delete plugin and then upload file attached?
DaveedJanuary 10, 2019 at 15:01 #21092
Yes, absolutely true. Remove old versions and install new ones.January 10, 2019 at 20:33 #21095
Hi @Ole_Support thank you that worked …eventually;
I disabled and deleted the plugins and uploaded and enabled the versions you sent;
I was then told there was an update to the free plugin; After updating it I was given the “you are not allowed to view this page”
message and then the message that the free plugin was not installed; I then installed the free plugin again from the repository and things seem to be OK now;
- You must be logged in to reply to this topic.