I’m sorry for late reply.
Most likely it was payment gateway transaction review delay: they need to carefully check each transaction before approve it. Usually it takes 10-15 minutes to review.
Please check your account now – your downloads and license key must be there – http://supsystic.com/my-account/my-orders/
If you still will have any problems with your order – contact us in our internal support and provide us your order ID. We will check what is wrong.