No "Re-activate" button


Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
  • #15284


    I purchased PRO version of the Photo Gallery Plugin and now I’ve learned that the license expired. I didn’t know that the plugin is actually a membership.
    Now my admin page on WordPress says: “Your license for PRO version of plugin – expired. Go to License tab and click on “Re-activate” button to re-activate your PRO version.” but I cant find this button. There is only “Activate” button with e-mail and license but its quite useless.
    Do I need to prolong the license and what happens if you don’t?


    Hi @guzboroda

    Please contact us through our
    internal support and provide you order number and email you wrote in this order.
    We will help you to solve the problem.



    I did send you the message via Internal support, but I haven’t got any reply so far.


    Hi @guzboroda

    Unfortunately I can’t see the ticket from you inside the internal support. Maybe, you have used other nickname and email that is set in your Supsystic account. Also the answer from internal support may be in the spam folder of your mail.

    Anyway, you can go to your personal Supsystic account and prolong the licence there.

    You can learn more about all terms and conditions of the purchase in this document – Or find it in the footer of our website –



    Thanks for the reply!
    So your in your terms and conditions documents I can see that I don’t really need to buy the license again, but when I press button renew in my account it suggests me only options to buy it. So how can I prolong the license without paying anything?


    Hi @guzboroda

    Please clarify what do you mean saying “prolong the license without paying anything” ?

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Thanks so much! Please Enter Your Info Below To Get PRO Discount and Gifts