Tagged: pro
- This topic has 5 replies, 2 voices, and was last updated 5 years, 7 months ago by
mila_support.
- AuthorPosts
- August 15, 2017 at 00:43 #15284
guzborodaParticipantHi!
I purchased PRO version of the Photo Gallery Plugin and now I’ve learned that the license expired. I didn’t know that the plugin is actually a membership.
Now my admin page on WordPress says: “Your license for PRO version of plugin – expired. Go to License tab and click on “Re-activate” button to re-activate your PRO version.” but I cant find this button. There is only “Activate” button with e-mail and license but its quite useless.
Do I need to prolong the license and what happens if you don’t?August 15, 2017 at 12:37 #15285
mila_supportMemberHi @guzboroda
Please contact us through our
internal support and provide you order number and email you wrote in this order.
We will help you to solve the problem.August 17, 2017 at 22:54 #15289
guzborodaParticipantI did send you the message via Internal support, but I haven’t got any reply so far.
August 18, 2017 at 12:09 #15291
mila_supportMemberHi @guzboroda
Unfortunately I can’t see the ticket from you inside the internal support. Maybe, you have used other nickname and email that is set in your Supsystic account. Also the answer from internal support may be in the spam folder of your mail.
Anyway, you can go to your personal Supsystic account and prolong the licence there.
You can learn more about all terms and conditions of the purchase in this document – http://supsystic.com/terms-and-conditions/. Or find it in the footer of our website – http://prntscr.com/g9yqiu
August 18, 2017 at 12:45 #15292
guzborodaParticipantThanks for the reply!
So your in your terms and conditions documents I can see that I don’t really need to buy the license again, but when I press button renew in my account it suggests me only options to buy it. So how can I prolong the license without paying anything?August 19, 2017 at 13:14 #15304
mila_supportMemberHi @guzboroda
Please clarify what do you mean saying “prolong the license without paying anything” ?
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