Site down with Pro Version

Home Forums Photo Gallery Plugin Site down with Pro Version

This topic contains 12 replies, has 7 voices, and was last updated by Ole_Support Ole_Support 4 months, 2 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #16691

    stefano.severi
    Participant

    Hi
    I updated the PRO version after buying the unlimited sites license.
    But the site cracked down and I received this message:

    Parse error: syntax error, unexpected ‘[‘ in /var/www/vhosts/lecaledotranto.com/httpdocs/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Controller.php on line 536 Notice: is_404 ?? stato richiamato in maniera scorretta. I tag condizionali di una query non funzionano prima che la query sia stata eseguita. Prima dell’esecuzione restituiscono sempre il valore False. Leggi Debugging in WordPress per maggiori informazioni. (Questo messaggio ?? stato aggiunto nella versione 3.1.0.) in /var/www/vhosts/lecaledotranto.com/httpdocs/wp-includes/functions.php on line 4147 Notice: is_home ?? stato richiamato in maniera scorretta. I tag condizionali di una query non funzionano prima che la query sia stata eseguita. Prima dell’esecuzione restituiscono sempre il valore False. Leggi Debugging in WordPress per maggiori informazioni. (Questo messaggio ?? stato aggiunto nella versione 3.1.0.) in /var/www/vhosts/lecaledotranto.com/httpdocs/wp-includes/functions.php on line 4147

    Now I deactivate the plugin by Filezille. Before updating, the plugin worked.

    Wordpress: 4.9.4
    Divi: updated 3 days ago
    Could you fix it?
    Thanks

    #16702

    stefano.severi
    Participant

    Hi
    I add another problem: on the same site, any gallery on mobile is good in vertical mode; but when I turn around the mobile device (or tablet) and go to the horizontal mode, there’s a blank space on the right.
    Moreover, if i remain in horizontal mode and refresh the page, the gallery works.
    Could you fix also this issue?
    Thanks

    #16703

    stefano.severi
    Participant

    Hi
    Thanks for the update. The bug is fixed.
    What about the horizontal visualisation issue?
    Thanks

    #16740

    steph681315
    Participant

    Hello,

    I updated a client site today and have also received this error.

    Parse error: syntax error, unexpected ‘[‘ in /var/www/vhosts/clientname.co.uk/blog/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Controller.php on line 536

    Steph

    #16778

    djderik
    Participant

    Pro version does the same on my site and locks up the site. What is the scripting issue and how do you solve it. Activating PRO crashes the site.

    #16779

    djderik
    Participant

    Pro version does the same on my site and locks up the site. What is the scripting issue and how do you solve it. Activating PRO crashes the site.

    #16843

    gibology
    Participant

    Hi , I also seem to have the same issue.

    ….public_html/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Controller.php on line 536

    Site is down. How do I fix it !

    #16844

    gibology
    Participant

    Hi, so I have deleted it in the plugin directory, and have tried to follow all of the instructions to get it working, but still similar errors.

    #16846
    Alex_support
    Alex_support
    Moderator

    Hello, we’ve already fixed that issue in PRO version of plugin. I recently sent versions with fix to your e-mails.
    Please try it and let us know the results. Release version with that fix will be available soon.

    #16848

    gibology
    Participant

    Hi Alex,

    That is good to hear.

    Could you resend me the link as I do not think I got it. All I received was, what looked like, the standard email after buying the pro-version. If that had a link to the corrected version then the link has expired.

    Thanks for the prompt response and looking forward to getting a working upgrade. HAve really enjoyed using the free one so far.

    Thanks
    Dave

    #16849
    Alex_support
    Alex_support
    Moderator

    Hello Dave.

    Please write us via internal support, or give me your email address. Looks like you have incorrect email address in your profile.

    #17330

    tcruise0
    Participant

    Hi , I also seem to have the same issue.

    Parse error: syntax error, unexpected ‘[‘ in /home/fbitw/domains/fbi.tw/public_html/www1/wp-content/plugins/supsystic-gallery-pro/src/GridGalleryPro/Galleries/Controller.php on line 536

    Site is down. How do I fix it !

    #17512
    Ole_Support
    Ole_Support
    Moderator

    Hello, tcruise0.
    Please contact us via internal contact to solve the problem.

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